{"id":3786,"date":"2026-02-25T17:33:13","date_gmt":"2026-02-25T17:33:13","guid":{"rendered":"https:\/\/a2vcarbon.com\/complaints-appeals\/"},"modified":"2026-04-13T13:06:45","modified_gmt":"2026-04-13T13:06:45","slug":"complaints-appeals","status":"publish","type":"page","link":"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/","title":{"rendered":"Complaints &amp; Appeals"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3786\" class=\"elementor elementor-3786 elementor-1186\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef7ee53 e-con-full border5 e-flex e-con e-parent\" data-id=\"ef7ee53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/a2vcarbon.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/nature-A2V-bg.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_direction&quot;:&quot;in-out-in&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_range&quot;:&quot;page&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;motion_fx_scale_direction&quot;:&quot;out-in-out&quot;,&quot;motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-2,&quot;sizes&quot;:[]},&quot;motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:52,&quot;end&quot;:61}},&quot;motion_fx_range&quot;:&quot;viewport&quot;,&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t<\/div><div class=\"elementor-element elementor-element-7a0608d e-con-full e-flex e-con e-child\" data-id=\"7a0608d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.9,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:52,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e3da6a laser-text elementor-widget elementor-widget-heading\" data-id=\"3e3da6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints &amp; Appeals<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c42165 e-con-full e-flex e-con e-child\" data-id=\"1c42165\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc04860 elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"dc04860\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ebc0a78 e-con-full e-flex e-con e-parent\" data-id=\"ebc0a78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-99fa60f e-con-full e-flex e-con e-child\" data-id=\"99fa60f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-304c811 e-con-full e-flex e-con e-child\" data-id=\"304c811\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e51de69 elementor-widget elementor-widget-heading\" data-id=\"e51de69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Commitment\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73f2822 elementor-widget elementor-widget-text-editor\" data-id=\"73f2822\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A2V Carbon attaches particular importance to the fair, impartial, and transparent handling of complaints and appeals related to its validation and verification activities.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d49cb9 e-con-full e-flex e-con e-child\" data-id=\"2d49cb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8f24b5 elementor-widget elementor-widget-image\" data-id=\"a8f24b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"506\" height=\"571\" src=\"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/bouclier-noir.png\" class=\"attachment-large size-large wp-image-3760\" alt=\"\" srcset=\"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/bouclier-noir.png 506w, https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/bouclier-noir-266x300.png 266w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a11e08 elementor-widget elementor-widget-text-editor\" data-id=\"3a11e08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A formalized process is in place to ensure that any complaint or appeal is examined objectively, independently, and within appropriate timeframes, in accordance with applicable requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d4234a e-con-full border5 e-flex e-con e-child\" data-id=\"8d4234a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56d9b26 elementor-widget elementor-widget-image\" data-id=\"56d9b26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/03\/schema-depot-blanc.png\" class=\"attachment-full size-full wp-image-3781\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da0f199 e-con-full e-flex e-con e-child\" data-id=\"da0f199\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ca89b9c e-con-full e-flex e-con e-child\" data-id=\"ca89b9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a18465 elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"5a18465\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4531c76 elementor-widget elementor-widget-heading\" data-id=\"4531c76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-794ce8d elementor-widget elementor-widget-text-editor\" data-id=\"794ce8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p2\">Content answering your questions:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8bbecc e-con-full e-flex e-con e-parent\" data-id=\"a8bbecc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b33e070 e-con-full e-flex e-con e-child\" data-id=\"b33e070\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3c2e24 elementor-widget elementor-widget-n-accordion\" data-id=\"a3c2e24\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1710\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1710\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is the purpose of the complaints and appeals procedure? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 442.2 398.3\"><path d=\"M263.9,370.5l127.5-127.5-26.6-26.6-111.8,111.8c-4.5,4.5-12.2,1.3-12.2-5V10.1h-37.5v315c0,6.3-7.7,9.5-12.2,5l-113.7-113.7-26.6,26.6,127.5,127.5c11.4,11.4,26.6,17.7,42.8,17.7,16.2.1,31.4-6.2,42.8-17.7Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Calque_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 442.2 398.3\" xml:space=\"preserve\"><path d=\"M392.4,156.4L264.9,28.9l-26.6,26.6l111.8,111.8c4.5,4.5,1.3,12.2-5,12.2H32V217H347c6.3,0,9.5,7.7,5,12.2L238.3,342.9 l26.6,26.6L392.4,242c11.4-11.4,17.7-26.6,17.7-42.8C410.2,183,403.9,167.8,392.4,156.4z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1710\" class=\"elementor-element elementor-element-73ae6d0 e-con-full e-flex e-con e-child\" data-id=\"73ae6d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1710\" class=\"elementor-element elementor-element-d555c85 e-flex e-con-boxed e-con e-child\" data-id=\"d555c85\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32acad0 elementor-widget elementor-widget-text-editor\" data-id=\"32acad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The complaints and appeals procedure aims to ensure fair, impartial, and transparent handling of any dissatisfaction or dispute related to validation and verification activities performed by A2V Carbon.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1710\" class=\"elementor-element elementor-element-f8d6f17 e-flex e-con-boxed e-con e-child\" data-id=\"f8d6f17\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1de0b2 elementor-widget elementor-widget-text-editor\" data-id=\"c1de0b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>It ensures that concerns expressed by interested parties are examined in a structured, documented, and objective manner.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1711\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1711\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is a complaint? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 442.2 398.3\"><path d=\"M263.9,370.5l127.5-127.5-26.6-26.6-111.8,111.8c-4.5,4.5-12.2,1.3-12.2-5V10.1h-37.5v315c0,6.3-7.7,9.5-12.2,5l-113.7-113.7-26.6,26.6,127.5,127.5c11.4,11.4,26.6,17.7,42.8,17.7,16.2.1,31.4-6.2,42.8-17.7Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Calque_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 442.2 398.3\" xml:space=\"preserve\"><path d=\"M392.4,156.4L264.9,28.9l-26.6,26.6l111.8,111.8c4.5,4.5,1.3,12.2-5,12.2H32V217H347c6.3,0,9.5,7.7,5,12.2L238.3,342.9 l26.6,26.6L392.4,242c11.4-11.4,17.7-26.6,17.7-42.8C410.2,183,403.9,167.8,392.4,156.4z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1711\" class=\"elementor-element elementor-element-d1a2510 e-con-full e-flex e-con e-child\" data-id=\"d1a2510\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1711\" class=\"elementor-element elementor-element-378b933 e-flex e-con-boxed e-con e-child\" data-id=\"378b933\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3aa908 elementor-widget elementor-widget-text-editor\" data-id=\"a3aa908\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A complaint is any expression of dissatisfaction made by a person or organization concerning, in particular:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1711\" class=\"elementor-element elementor-element-2bac5ac e-flex e-con-boxed e-con e-child\" data-id=\"2bac5ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b14cb28 elementor-widget elementor-widget-text-editor\" data-id=\"b14cb28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a validation or verification activity,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the conduct or professionalism of a participant,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">compliance with impartiality rules,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the general operation of the organization,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">or any other matter related to A2V Carbon&#8217;s activities.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1712\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1712\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is an appeal? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 442.2 398.3\"><path d=\"M263.9,370.5l127.5-127.5-26.6-26.6-111.8,111.8c-4.5,4.5-12.2,1.3-12.2-5V10.1h-37.5v315c0,6.3-7.7,9.5-12.2,5l-113.7-113.7-26.6,26.6,127.5,127.5c11.4,11.4,26.6,17.7,42.8,17.7,16.2.1,31.4-6.2,42.8-17.7Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Calque_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 442.2 398.3\" xml:space=\"preserve\"><path d=\"M392.4,156.4L264.9,28.9l-26.6,26.6l111.8,111.8c4.5,4.5,1.3,12.2-5,12.2H32V217H347c6.3,0,9.5,7.7,5,12.2L238.3,342.9 l26.6,26.6L392.4,242c11.4-11.4,17.7-26.6,17.7-42.8C410.2,183,403.9,167.8,392.4,156.4z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1712\" class=\"elementor-element elementor-element-e3713d0 e-con-full e-flex e-con e-child\" data-id=\"e3713d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1712\" class=\"elementor-element elementor-element-b396fb8 e-flex e-con-boxed e-con e-child\" data-id=\"b396fb8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c25559 elementor-widget elementor-widget-text-editor\" data-id=\"8c25559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">An appeal is a formal request for review of a validation or verification decision rendered by A2V Carbon.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1712\" class=\"elementor-element elementor-element-b43a140 e-flex e-con-boxed e-con e-child\" data-id=\"b43a140\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97c0808 elementor-widget elementor-widget-text-editor\" data-id=\"97c0808\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>It aims to challenge a decision based on elements considered insufficiently taken into account or new information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1713\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1713\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Who can file a complaint or appeal? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 442.2 398.3\"><path d=\"M263.9,370.5l127.5-127.5-26.6-26.6-111.8,111.8c-4.5,4.5-12.2,1.3-12.2-5V10.1h-37.5v315c0,6.3-7.7,9.5-12.2,5l-113.7-113.7-26.6,26.6,127.5,127.5c11.4,11.4,26.6,17.7,42.8,17.7,16.2.1,31.4-6.2,42.8-17.7Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Calque_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 442.2 398.3\" xml:space=\"preserve\"><path d=\"M392.4,156.4L264.9,28.9l-26.6,26.6l111.8,111.8c4.5,4.5,1.3,12.2-5,12.2H32V217H347c6.3,0,9.5,7.7,5,12.2L238.3,342.9 l26.6,26.6L392.4,242c11.4-11.4,17.7-26.6,17.7-42.8C410.2,183,403.9,167.8,392.4,156.4z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1713\" class=\"elementor-element elementor-element-9c77a10 e-con-full e-flex e-con e-child\" data-id=\"9c77a10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1713\" class=\"elementor-element elementor-element-a4b4a59 e-flex e-con-boxed e-con e-child\" data-id=\"a4b4a59\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76ec0db elementor-widget elementor-widget-text-editor\" data-id=\"76ec0db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Any person or organization concerned by A2V Carbon&#8217;s validation or verification activities may file a complaint or appeal.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1713\" class=\"elementor-element elementor-element-7714468 e-flex e-con-boxed e-con e-child\" data-id=\"7714468\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1714\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1714\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How to file a complaint or appeal? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 442.2 398.3\"><path d=\"M263.9,370.5l127.5-127.5-26.6-26.6-111.8,111.8c-4.5,4.5-12.2,1.3-12.2-5V10.1h-37.5v315c0,6.3-7.7,9.5-12.2,5l-113.7-113.7-26.6,26.6,127.5,127.5c11.4,11.4,26.6,17.7,42.8,17.7,16.2.1,31.4-6.2,42.8-17.7Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Calque_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 442.2 398.3\" xml:space=\"preserve\"><path d=\"M392.4,156.4L264.9,28.9l-26.6,26.6l111.8,111.8c4.5,4.5,1.3,12.2-5,12.2H32V217H347c6.3,0,9.5,7.7,5,12.2L238.3,342.9 l26.6,26.6L392.4,242c11.4-11.4,17.7-26.6,17.7-42.8C410.2,183,403.9,167.8,392.4,156.4z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1714\" class=\"elementor-element elementor-element-84067e2 e-con-full e-flex e-con e-child\" data-id=\"84067e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1714\" class=\"elementor-element elementor-element-74e2dbe e-flex e-con-boxed e-con e-child\" data-id=\"74e2dbe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec8171 elementor-widget elementor-widget-text-editor\" data-id=\"7ec8171\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Complaints and appeals must be submitted in writing to A2V Carbon.<\/span><\/p><p><span style=\"font-weight: 400;\">The request should specify, to the extent possible:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the subject of the complaint or appeal,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the context,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the factual elements available.<\/span><\/li><\/ul><p> <\/p><p><span style=\"font-weight: 400;\">Information provided is treated confidentially.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1714\" class=\"elementor-element elementor-element-038d360 e-flex e-con-boxed e-con e-child\" data-id=\"038d360\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc03bd4 elementor-widget elementor-widget-text-editor\" data-id=\"fc03bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Complaints and appeals may be addressed:<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\">by mail (address listed in the articles of incorporation),<\/li><li style=\"font-weight: 400;\" aria-level=\"1\">or by email to the dedicated address: <a href=\"mailto:complaints@a2vcarbon.com\">complaints@a2vcarbon.com<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1715\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1715\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How are complaints and appeals examined? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 442.2 398.3\"><path d=\"M263.9,370.5l127.5-127.5-26.6-26.6-111.8,111.8c-4.5,4.5-12.2,1.3-12.2-5V10.1h-37.5v315c0,6.3-7.7,9.5-12.2,5l-113.7-113.7-26.6,26.6,127.5,127.5c11.4,11.4,26.6,17.7,42.8,17.7,16.2.1,31.4-6.2,42.8-17.7Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Calque_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 442.2 398.3\" xml:space=\"preserve\"><path d=\"M392.4,156.4L264.9,28.9l-26.6,26.6l111.8,111.8c4.5,4.5,1.3,12.2-5,12.2H32V217H347c6.3,0,9.5,7.7,5,12.2L238.3,342.9 l26.6,26.6L392.4,242c11.4-11.4,17.7-26.6,17.7-42.8C410.2,183,403.9,167.8,392.4,156.4z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1715\" class=\"elementor-element elementor-element-37a5f60 e-con-full e-flex e-con e-child\" data-id=\"37a5f60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1715\" class=\"elementor-element elementor-element-bcd57ba e-flex e-con-boxed e-con e-child\" data-id=\"bcd57ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2fed44 elementor-widget elementor-widget-text-editor\" data-id=\"e2fed44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Each complaint or appeal is subject to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">an acknowledgment of receipt,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">an impartial analysis,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">an examination conducted by persons independent of the activities concerned.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1715\" class=\"elementor-element elementor-element-c2de093 e-flex e-con-boxed e-con e-child\" data-id=\"c2de093\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-527072e elementor-widget elementor-widget-text-editor\" data-id=\"527072e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No person involved in the work giving rise to the complaint or appeal participates in the decision.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1716\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1716\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the indicative timeframes for processing a complaint or appeal?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 442.2 398.3\"><path d=\"M263.9,370.5l127.5-127.5-26.6-26.6-111.8,111.8c-4.5,4.5-12.2,1.3-12.2-5V10.1h-37.5v315c0,6.3-7.7,9.5-12.2,5l-113.7-113.7-26.6,26.6,127.5,127.5c11.4,11.4,26.6,17.7,42.8,17.7,16.2.1,31.4-6.2,42.8-17.7Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Calque_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 442.2 398.3\" xml:space=\"preserve\"><path d=\"M392.4,156.4L264.9,28.9l-26.6,26.6l111.8,111.8c4.5,4.5,1.3,12.2-5,12.2H32V217H347c6.3,0,9.5,7.7,5,12.2L238.3,342.9 l26.6,26.6L392.4,242c11.4-11.4,17.7-26.6,17.7-42.8C410.2,183,403.9,167.8,392.4,156.4z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1716\" class=\"elementor-element elementor-element-12b0269 e-con-full e-flex e-con e-child\" data-id=\"12b0269\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1716\" class=\"elementor-element elementor-element-5b31c86 e-flex e-con-boxed e-con e-child\" data-id=\"5b31c86\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e48224 elementor-widget elementor-widget-text-editor\" data-id=\"6e48224\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A2V Carbon strives to process complaints and appeals within reasonable timeframes.<\/span><\/p><p><span style=\"font-weight: 400;\">As an indication:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">an acknowledgment of receipt is sent within approximately 5 business days after receiving the request;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the processing of the complaint or appeal is generally completed within approximately 30 days.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1716\" class=\"elementor-element elementor-element-b9f9b0b e-flex e-con-boxed e-con e-child\" data-id=\"b9f9b0b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10d0af8 elementor-widget elementor-widget-text-editor\" data-id=\"10d0af8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In certain situations, particularly in cases of particular complexity or the need for additional analyses, this timeframe may be adjusted. The concerned party is then informed of the processing progress. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1717\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1717\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is there a risk of negative consequences from filing a complaint or appeal? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 442.2 398.3\"><path d=\"M263.9,370.5l127.5-127.5-26.6-26.6-111.8,111.8c-4.5,4.5-12.2,1.3-12.2-5V10.1h-37.5v315c0,6.3-7.7,9.5-12.2,5l-113.7-113.7-26.6,26.6,127.5,127.5c11.4,11.4,26.6,17.7,42.8,17.7,16.2.1,31.4-6.2,42.8-17.7Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Calque_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 442.2 398.3\" xml:space=\"preserve\"><path d=\"M392.4,156.4L264.9,28.9l-26.6,26.6l111.8,111.8c4.5,4.5,1.3,12.2-5,12.2H32V217H347c6.3,0,9.5,7.7,5,12.2L238.3,342.9 l26.6,26.6L392.4,242c11.4-11.4,17.7-26.6,17.7-42.8C410.2,183,403.9,167.8,392.4,156.4z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1717\" class=\"elementor-element elementor-element-42a6d67 e-con-full e-flex e-con e-child\" data-id=\"42a6d67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1717\" class=\"elementor-element elementor-element-c0da2e7 e-flex e-con-boxed e-con e-child\" data-id=\"c0da2e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5c5fb9 elementor-widget elementor-widget-text-editor\" data-id=\"b5c5fb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">No.<\/span><\/p><p><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Filing a complaint or appeal does not result in any adverse consequences for the person or organization concerned.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1717\" class=\"elementor-element elementor-element-fb049e0 e-flex e-con-boxed e-con e-child\" data-id=\"fb049e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1718\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1718\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What can be the outcomes of a complaint or appeal? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 442.2 398.3\"><path d=\"M263.9,370.5l127.5-127.5-26.6-26.6-111.8,111.8c-4.5,4.5-12.2,1.3-12.2-5V10.1h-37.5v315c0,6.3-7.7,9.5-12.2,5l-113.7-113.7-26.6,26.6,127.5,127.5c11.4,11.4,26.6,17.7,42.8,17.7,16.2.1,31.4-6.2,42.8-17.7Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Calque_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 442.2 398.3\" xml:space=\"preserve\"><path d=\"M392.4,156.4L264.9,28.9l-26.6,26.6l111.8,111.8c4.5,4.5,1.3,12.2-5,12.2H32V217H347c6.3,0,9.5,7.7,5,12.2L238.3,342.9 l26.6,26.6L392.4,242c11.4-11.4,17.7-26.6,17.7-42.8C410.2,183,403.9,167.8,392.4,156.4z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1718\" class=\"elementor-element elementor-element-a8264e5 e-con-full e-flex e-con e-child\" data-id=\"a8264e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1718\" class=\"elementor-element elementor-element-5759021 e-flex e-con-boxed e-con e-child\" data-id=\"5759021\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a93407e elementor-widget elementor-widget-text-editor\" data-id=\"a93407e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Following the examination, the decision may lead to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">confirmation of the initial decision,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">its modification,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">or the implementation of corrective actions, if necessary.<\/span><\/li><\/ul><p> <\/p><p><span style=\"font-weight: 400;\">The decision is communicated to the concerned party.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1718\" class=\"elementor-element elementor-element-a13c089 e-flex e-con-boxed e-con e-child\" data-id=\"a13c089\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1719\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1719\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are complaints and appeals recorded? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 442.2 398.3\"><path d=\"M263.9,370.5l127.5-127.5-26.6-26.6-111.8,111.8c-4.5,4.5-12.2,1.3-12.2-5V10.1h-37.5v315c0,6.3-7.7,9.5-12.2,5l-113.7-113.7-26.6,26.6,127.5,127.5c11.4,11.4,26.6,17.7,42.8,17.7,16.2.1,31.4-6.2,42.8-17.7Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Calque_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 442.2 398.3\" xml:space=\"preserve\"><path d=\"M392.4,156.4L264.9,28.9l-26.6,26.6l111.8,111.8c4.5,4.5,1.3,12.2-5,12.2H32V217H347c6.3,0,9.5,7.7,5,12.2L238.3,342.9 l26.6,26.6L392.4,242c11.4-11.4,17.7-26.6,17.7-42.8C410.2,183,403.9,167.8,392.4,156.4z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1719\" class=\"elementor-element elementor-element-4dee3a5 e-con-full e-flex e-con e-child\" data-id=\"4dee3a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1719\" class=\"elementor-element elementor-element-254a16c e-flex e-con-boxed e-con e-child\" data-id=\"254a16c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57c9750 elementor-widget elementor-widget-text-editor\" data-id=\"57c9750\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Yes.<\/span><\/p><p><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Complaints and appeals are recorded and tracked within A2V Carbon&#8217;s management system. They contribute to the continuous improvement of the organization&#8217;s processes. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1719\" class=\"elementor-element elementor-element-b18c410 e-flex e-con-boxed e-con e-child\" data-id=\"b18c410\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-17110\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-17110\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Where can the detailed procedure be found? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 442.2 398.3\"><path d=\"M263.9,370.5l127.5-127.5-26.6-26.6-111.8,111.8c-4.5,4.5-12.2,1.3-12.2-5V10.1h-37.5v315c0,6.3-7.7,9.5-12.2,5l-113.7-113.7-26.6,26.6,127.5,127.5c11.4,11.4,26.6,17.7,42.8,17.7,16.2.1,31.4-6.2,42.8-17.7Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Calque_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 442.2 398.3\" xml:space=\"preserve\"><path d=\"M392.4,156.4L264.9,28.9l-26.6,26.6l111.8,111.8c4.5,4.5,1.3,12.2-5,12.2H32V217H347c6.3,0,9.5,7.7,5,12.2L238.3,342.9 l26.6,26.6L392.4,242c11.4-11.4,17.7-26.6,17.7-42.8C410.2,183,403.9,167.8,392.4,156.4z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-17110\" class=\"elementor-element elementor-element-1c0f98d e-con-full e-flex e-con e-child\" data-id=\"1c0f98d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-17110\" class=\"elementor-element elementor-element-0951080 e-flex e-con-boxed e-con e-child\" data-id=\"0951080\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9104eac elementor-widget elementor-widget-text-editor\" data-id=\"9104eac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The detailed complaints and appeals handling procedure is available upon request and may be provided to any interested party.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-17110\" class=\"elementor-element elementor-element-14b48ea e-flex e-con-boxed e-con e-child\" data-id=\"14b48ea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the purpose of the complaints and appeals procedure?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The complaints and appeals procedure aims to ensure fair, impartial, and transparent handling of any dissatisfaction or dispute related to validation and verification activities performed by A2V Carbon.\\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\tIt ensures that concerns expressed by interested parties are examined in a structured, documented, and objective manner.\"}},{\"@type\":\"Question\",\"name\":\"What is a complaint?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A complaint is any expression of dissatisfaction made by a person or organization concerning, in particular:\\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\ta validation or verification activity,the conduct or professionalism of a participant,compliance with impartiality rules,the general operation of the organization,or any other matter related to A2V Carbon&#8217;s activities.\"}},{\"@type\":\"Question\",\"name\":\"What is an appeal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"An appeal is a formal request for review of a validation or verification decision rendered by A2V Carbon.\\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\tIt aims to challenge a decision based on elements considered insufficiently taken into account or new information.\"}},{\"@type\":\"Question\",\"name\":\"Who can file a complaint or appeal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Any person or organization concerned by A2V Carbon&#8217;s validation or verification activities may file a complaint or appeal.\"}},{\"@type\":\"Question\",\"name\":\"How to file a complaint or appeal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Complaints and appeals must be submitted in writing to A2V Carbon.The request should specify, to the extent possible:the subject of the complaint or appeal,the context,the factual elements available. Information provided is treated confidentially.\\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\tComplaints and appeals may be addressed:by mail (address listed in the articles of incorporation),or by email to the dedicated address: complaints@a2vcarbon.com\"}},{\"@type\":\"Question\",\"name\":\"How are complaints and appeals examined?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Each complaint or appeal is subject to:an acknowledgment of receipt,an impartial analysis,an examination conducted by persons independent of the activities concerned.\\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\tNo person involved in the work giving rise to the complaint or appeal participates in the decision.\"}},{\"@type\":\"Question\",\"name\":\"What are the indicative timeframes for processing a complaint or appeal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A2V Carbon strives to process complaints and appeals within reasonable timeframes.As an indication:an acknowledgment of receipt is sent within approximately 5 business days after receiving the request;the processing of the complaint or appeal is generally completed within approximately 30 days.\\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\tIn certain situations, particularly in cases of particular complexity or the need for additional analyses, this timeframe may be adjusted. The concerned party is then informed of the processing progress.\"}},{\"@type\":\"Question\",\"name\":\"Is there a risk of negative consequences from filing a complaint or appeal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No.Filing a complaint or appeal does not result in any adverse consequences for the person or organization concerned.\"}},{\"@type\":\"Question\",\"name\":\"What can be the outcomes of a complaint or appeal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Following the examination, the decision may lead to:confirmation of the initial decision,its modification,or the implementation of corrective actions, if necessary. The decision is communicated to the concerned party.\"}},{\"@type\":\"Question\",\"name\":\"Are complaints and appeals recorded?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes.Complaints and appeals are recorded and tracked within A2V Carbon&#8217;s management system. They contribute to the continuous improvement of the organization&#8217;s processes.\"}},{\"@type\":\"Question\",\"name\":\"Where can the detailed procedure be found?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The detailed complaints and appeals handling procedure is available upon request and may be provided to any interested party.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b17b29a e-con-full e-flex e-con e-parent\" data-id=\"b17b29a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0f72a6a e-con-full e-flex e-con e-child\" data-id=\"0f72a6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2.6,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:49}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57eda40 e-flex e-con-boxed e-con e-child\" data-id=\"57eda40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-161f93f laser-text elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"161f93f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Final Commitment\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d2e2dd e-con-full e-flex e-con e-child\" data-id=\"2d2e2dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a715de elementor-widget elementor-widget-text-editor\" data-id=\"0a715de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A2V Carbon guarantees that filing a complaint or appeal does not result in any adverse consequences for the concerned party.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints &amp; Appeals General Commitment A2V Carbon attaches particular importance to the fair, impartial, and transparent handling of complaints and appeals related to its validation and verification activities. A formalized process is in place to ensure that any complaint or appeal is examined objectively, independently, and within appropriate timeframes, in accordance with applicable requirements. FAQ [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3786","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints &amp; Appeals - A2V Carbon<\/title>\n<meta name=\"description\" content=\"A2V Carbon places particular emphasis on the fair, impartial, and transparent processing of complaints and appeals related to its validation and verification activities.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints &amp; Appeals - A2V Carbon\" \/>\n<meta property=\"og:description\" content=\"A2V Carbon places particular emphasis on the fair, impartial, and transparent processing of complaints and appeals related to its validation and verification activities.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/\" \/>\n<meta property=\"og:site_name\" content=\"A2V Carbon\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-13T13:06:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/bouclier-noir.png\" \/>\n\t<meta property=\"og:image:width\" content=\"506\" \/>\n\t<meta property=\"og:image:height\" content=\"571\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/\",\"url\":\"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/\",\"name\":\"Complaints &amp; Appeals - A2V Carbon\",\"isPartOf\":{\"@id\":\"https:\/\/a2vcarbon.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/bouclier-noir.png\",\"datePublished\":\"2026-02-25T17:33:13+00:00\",\"dateModified\":\"2026-04-13T13:06:45+00:00\",\"description\":\"A2V Carbon places particular emphasis on the fair, impartial, and transparent processing of complaints and appeals related to its validation and verification activities.\",\"breadcrumb\":{\"@id\":\"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/#primaryimage\",\"url\":\"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/bouclier-noir.png\",\"contentUrl\":\"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/bouclier-noir.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/a2vcarbon.com\/en\/home-2\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaints &amp; Appeals\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/a2vcarbon.com\/en\/#website\",\"url\":\"https:\/\/a2vcarbon.com\/en\/\",\"name\":\"A2V Carbon\",\"description\":\"Carbon Quota Exchange\",\"publisher\":{\"@id\":\"https:\/\/a2vcarbon.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/a2vcarbon.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/a2vcarbon.com\/en\/#organization\",\"name\":\"A2V Carbon\",\"url\":\"https:\/\/a2vcarbon.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/a2vcarbon.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/logo-A2V-home-page.png\",\"contentUrl\":\"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/logo-A2V-home-page.png\",\"width\":1000,\"height\":893,\"caption\":\"A2V Carbon\"},\"image\":{\"@id\":\"https:\/\/a2vcarbon.com\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaints &amp; Appeals - A2V Carbon","description":"A2V Carbon places particular emphasis on the fair, impartial, and transparent processing of complaints and appeals related to its validation and verification activities.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Complaints &amp; Appeals - A2V Carbon","og_description":"A2V Carbon places particular emphasis on the fair, impartial, and transparent processing of complaints and appeals related to its validation and verification activities.","og_url":"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/","og_site_name":"A2V Carbon","article_modified_time":"2026-04-13T13:06:45+00:00","og_image":[{"width":506,"height":571,"url":"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/bouclier-noir.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/","url":"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/","name":"Complaints &amp; Appeals - A2V Carbon","isPartOf":{"@id":"https:\/\/a2vcarbon.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/#primaryimage"},"image":{"@id":"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/#primaryimage"},"thumbnailUrl":"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/bouclier-noir.png","datePublished":"2026-02-25T17:33:13+00:00","dateModified":"2026-04-13T13:06:45+00:00","description":"A2V Carbon places particular emphasis on the fair, impartial, and transparent processing of complaints and appeals related to its validation and verification activities.","breadcrumb":{"@id":"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/a2vcarbon.com\/en\/complaints-appeals\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/#primaryimage","url":"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/bouclier-noir.png","contentUrl":"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/bouclier-noir.png"},{"@type":"BreadcrumbList","@id":"https:\/\/a2vcarbon.com\/en\/complaints-appeals\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/a2vcarbon.com\/en\/home-2\/"},{"@type":"ListItem","position":2,"name":"Complaints &amp; Appeals"}]},{"@type":"WebSite","@id":"https:\/\/a2vcarbon.com\/en\/#website","url":"https:\/\/a2vcarbon.com\/en\/","name":"A2V Carbon","description":"Carbon Quota Exchange","publisher":{"@id":"https:\/\/a2vcarbon.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/a2vcarbon.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/a2vcarbon.com\/en\/#organization","name":"A2V Carbon","url":"https:\/\/a2vcarbon.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/a2vcarbon.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/logo-A2V-home-page.png","contentUrl":"https:\/\/a2vcarbon.com\/wp-content\/uploads\/2026\/02\/logo-A2V-home-page.png","width":1000,"height":893,"caption":"A2V Carbon"},"image":{"@id":"https:\/\/a2vcarbon.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/a2vcarbon.com\/en\/wp-json\/wp\/v2\/pages\/3786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/a2vcarbon.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/a2vcarbon.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/a2vcarbon.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/a2vcarbon.com\/en\/wp-json\/wp\/v2\/comments?post=3786"}],"version-history":[{"count":6,"href":"https:\/\/a2vcarbon.com\/en\/wp-json\/wp\/v2\/pages\/3786\/revisions"}],"predecessor-version":[{"id":4255,"href":"https:\/\/a2vcarbon.com\/en\/wp-json\/wp\/v2\/pages\/3786\/revisions\/4255"}],"wp:attachment":[{"href":"https:\/\/a2vcarbon.com\/en\/wp-json\/wp\/v2\/media?parent=3786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}